Help & FAQ

Help & FAQ

How we can make the payment and Is that safe?

You can make the payment via debit card/credit card or internet / online banking services of your bank. We have made tie up with PayUMoney for it. PayUMoney is the one of the India’s best & safest payment integrator of India. For more detail please visit their website : .

Is information shared on your website safe?

We have taken enough care for safety of information that you share with us. However we never ask sensitive information to transact with us. For more detail please look at our privacy policy. And as you know we are not saving your debit/credit card or bank account related information. For payment related transaction we are transferring you to PayUMoney website at there you need to enter all this information to perform the transaction. So please visit their site for privacy policy and data security related questions.

What if we receive damaged / defective product?

You can return it to us within 10 days of delivery. For more detail please refer to terms and condition & easy return policy of us.

What are the delivery charges?

Delivery charge varies.

Our delivery charges are as below;

Free delivery for order value is more than Rs.999, in the case of books we deliver it free for order value is more than Rs.399.

For order value is less than (<) Rs.499, than delivery charge is Rs.79.

If order value is between Rs.500 to Rs.799, than delivery charge is Rs.49.

If order value is between Rs.800 to Rs.999, than delivery charge is Rs.29.

We incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps us to offset logistics costs. The delivery charge may be waived off for some item, if you shop with them for a minimum predefined value.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that we or our courier partners have a holiday between the day you placed your order and the date of delivery. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

We generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

  • Products available with our supplier / manufacturer

  • Product's availability with us

  • The destination to which you want the order shipped to and location of us.

Are there any hidden costs (sales tax, octroi etc) on items sold by you?

There are NO hidden charges when you make a purchase on SmartcliQ. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on our shipping policy.

Why does the estimated delivery time vary for each product?

You have probably noticed varying estimated delivery times for product you are interested in. Delivery times are influenced by product availability, geographic location of our supplier, product available with us or it is at supplier’s warehouse your shipping destination and the courier partner's time-to-deliver in your location.

We do not/cannot ship to my area. Why?

You can come to know about it by entering your PIN code as and when asked (generally in shopping kart option / product page), and find whether the product can be delivered to your location.

If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

  • Whether we ships to your location

  • Legal restrictions, if any, in shipping particular products to your location

  • The availability of reliable courier partners in your location

At times we prefer not to ship to certain locations. This is entirely at our discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code as when asked to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.Depending on place of delivery, time for to exchange / return / refund for product you send may vary.If you are shipping an item over Rs.249, you should consider using a registered and trackable shipping service provider or ship it by registered book post / parcel of Indian Post only. Otherwise we don’t guarantee that we will receive your returned item.

You will be responsible for to pay shipping costs for returning item/s you ordered with us.

However we may issue coupon code to redeem later equivalent of the amount of shipping cost incurred by you subject to following terms & conditions. Issuance of coupon code value may differ based on case to case basis. Violation of any of below mentioned conditions may not be liable to get refund / replacement as well as coupon code

  • Product/item should not be non returnable products as specified in above mentioned list.

  • Items must be defective or damaged

  • Product/item must be sent by parcel / book parcel service of Indian Post only. However customer can send it by any mode but we will issue coupon code which matches the value of normal parcel / book parcel service of Indian Post or Customer’s mode of shipping whichever is lower.

  • Product & its tags are intact.

  • Product must be in same condition as it was received originally and it must not be used.

  • Product must be send within 10 days after delivery.

  • Product must be received by us unbreakable and as like as original condition.

Product must be received by us unbreakable and as like as original condition.

What do the different tags like "In Stock", "Available" mean?

In Stock – In the case of product is “In Stock” with us, we are committed to deliver the product within 2 to 7 days or as earliest as possible at your door steps.


Out Of Stock – In the case of product is “Out Of Stock” means it may be available with our supplier’s warehouse, we are committed to deliver the product as and when product will be available with us. Prices of the product which is Out Of Stock may be changed during the period it may not be available with us. In case of product is not available with supplier’s also then we may not be able to deliver the product to you. In all case we will be get in touch with you by Email / Mobile number provided by you.                                                                                                           

Pre-Order – In the case of product is “Pre-Order” stage, it means product is with supplier/or supplier will soon release/launch it. However, we are committed of delivery time of the product is depend on delivery time specified by supplier. It is only possible when product is available with supplier. If it is not available with supplier, in this case we will inform you by Email / Mobile number provided by you.


Do we deliver internationally?

As of now, we don't deliver items internationally.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India, but please ensure the delivery address is in India.


For more detail please contact us at:,

Interweb Enterprise LLP,

S-30, Gopal Trade Center,

Nr.Mercentile Bank,

Juna Ganz Bazar Road,

Palanpur – 385001,

Banaskantha, Gujarat, India.

Email Id –