Pricing Policy

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Please find more information as below:

How do I pay for a purchase from smartcliQ?

SmartcliQ offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that SmartcliQ's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking, Gift Card & Cash on Delivery to make your purchase.

SmartcliQ also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on SmartcliQ?

There are NO hidden charges when you make a purchase on SmartcliQ. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on our policy. Please check our policy for the same.

What is Cash on Delivery?

If you are not comfortable making an online payment on SmartcliQ.com, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

The maximum order value for a Cash on Delivery (C-o-D) payment is Rs.50000. It is strictly a cash-only payment method. Gift Cards or store credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used.

Is it safe to use my credit/debit card on SmartcliQ?

Your online transaction on SmartcliQ is secure with the highest levels of transaction security currently available on the Internet. SmartcliQ partnered with one of the reputed payment gateway partner PayUmoney that uses best encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on SmartcliQ are processed through secure and trusted payment gateways managed by leading banks/payment gateway partner. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does SmartcliQ take to prevent card fraud?

SmartcliQ realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:

State Bank of India

ICICI Bank

HDFC Bank

Punjab National Bank

Axis Bank

Corporation Bank

Andhra Bank

Bank of Baroda

Standard Chartered India

Union Bank of India

Central Bank of India

Citibank

Deutsche Bank

Dhanlakshmi Bank

IDBI Bank

Canara Bank

IndusInd Bank

Federal Bank

Kotak Mahindra Bank

Karur Vysya Bank

Oriental Bank of Commerce

South Indian Bank

Vijaya Bank

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Can I use my bank's Internet Banking feature to make a payment?

Yes. SmartcliQ offers you the convenience of using your bank's Internet Banking service to make a payment towards your order. With this you can directly transfer funds from your bank account, while conducting a highly secure transaction.

We accept payment through Internet Banking from almost all the banks.

Can I make a credit/debit card or Internet Banking payment on SmartcliQ through my mobile?

Yes, you can make credit card payments through the SmartcliQ mobile site and application (we have plan to launch it at later stage). SmartcliQ’s payment gateway partner uses industry best encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How does reward point system work?

The reward point system is instant and exclusive to SmartcliQ.com. You can gain more reward point as you buy more with us. You can redeem those at any point of time while you are buying with us. After redeeming those you only pay the final price you see in your shopping cart. You can redeem these point if you choose C-o-D (cash on delivery) option.

How do I place a Cash on Delivery (C-o-D) order?

All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery.

Add the item(s) to your cart and proceed to checkout.

Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

Terms & Conditions:

  • The maximum order value for C-o-D is Rs.50,000
  • Gift Cards or Store Credit cannot be used for C-o-D orders
  • Cash-only payment at the time of delivery

Payment:

If you choose a direct payment gateway to complete your purchase, then that payment gateway service provider stores your bank detail debit/credit card data. It is encrypted through the Payment Card Industry’s Data Security Standard. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted and or stored with your permission.

Payment Card Industry’s Data Security Standard requirements help ensure the secure handling of bank detail and / or credit/debit card information by our store and its service providers.

For more insight, you may also want to read Terms of Service or Privacy Statement here and for Payment Gateway Service Providers’ Terms of Service or Privacy Statement on their respective website.